FAQ
Where are you located? Our bakery is located @ 3706 E Broadway St, Pearland, TX
Can I visit your store & purchase cookies any day? Our lobby is open Wednesday - Friday 11-5 and Saturday 11-3.
Do you ship cookies? Yes! We ship our decorated cookies, please choose the shipping option when you check out or fill out our custom order form and choose "I'd like my cookies shipped to me". Our coordinator can quote shipping costs.
How do I place an order? Please use the order request form linked in our menu above to provide your order information & we will respond with a quote as soon as we possibly can. PLEASE do not send multiple messages thru facebook, messenger, instagram, email & the order form especially within 24 hours. This often slows down the replies even more when we are going through requests. We DO NOT BOOK VIA TEXT MESSAGE OR PHONE CALL.
What if I don't make it to pick up my order? For pre-orders via our website we ask that you pick up during the times provided only, if you forget or don't pickup your pre-paid order we will hold your order for 2 business days. There will be no refunds or credits issued for unclaimed orders & we will donate the order after 2 business days. For custom orders we allow pick up during our business hours only. WED-FRI 11-5, SAT 11-3
What's the turn around time? We book anywhere from 1 week-months in advance. BUT please keep in mind we do add extra orders each week IF we are ahead of schedule.
I've eaten cookies like these before that were beautiful but did not taste good, do your cookies taste good? We have lots of reviews on our Facebook page that reference the taste of our cookies. They are not just pretty, they're yummy too!
How long are the cookies good for? They stay fresh once heat sealed for 2 weeks. We recommend eating within 1 week of purchase but they will be soft & still taste great for 2 weeks.
Can I freeze my cookies to keep them fresh? YES! The cookies freeze very well! You won't even be able to tell they were frozen. We can provide instructions upon request.
What if we have food allergies? We are not a nut free kitchen and for food allergies we highly recommend finding a bakery who only offers allergen free products. Our decorated cookies do contain tree nut products.